Should managers apologize when they are wrong?

There is no question in my mind that managers need to apologize when wrong and look to learn from the experience.

Leaders need to exhibit a high degree of transparency in their actions and take accountablity for these actions. By not doing so, it erodes trust with the team and only serves as a demotivator, particularly if the leader holds the members of their team accountable.

On the other hand, a leader who is willing to take accountability provides a great example to their team and will inspire the team to be more accountable in their actions.

I've provided a link to a blog post I previously wrote on empathy in leaders which is related to this subject.


Comments and questions are always welcome.